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FAQ

Frequently Ask Questions



Product

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Product FAQ

COCO OCOC & Vegan Dark Chocolate





1. Is this suitable for all ages?

Yes, it is suitable for all ages from 7 years old and above except for infants. 





2. Would this drink give side effects if consumed?

No, the drink is natural and is great for your immune system. However if you do have health concerns, you should consult with a medical doctor or physician.





3. Will this solve all my health concerns once I drink a single sachet?

No. Despite being formulated through natural ingredients and backed with science, it is not a miracle drink.





4. How frequent should I consume this?

We recommend taking it at least 2 times daily. Once in the morning, and once at night. 





5. Is this product lab-tested?

Yes, it is. 





6. What is the difference between these two drinks?

COCO OCOC – dark chocolate drink that uses goat milk.

Vegan Dark Chocolate OCOC – dark chocolate drink that uses coconut milk and is vegan friendly.





7. How much water should I add?

Add 160mL of hot water for every sachet you consume. 

Uzbekistan Multifloral Honey





1. What ingredients are there in this honey?

It is 100% authentic honey from Uzbekistan. 





2. Why was the honey taken from Uzbekistan?





3. Why is this honey unique?

Its authenticity has been certified by Institute Genome Malaysia





4. What factors cause this honey to crystallise?

It has a high glucose level and when there is a lack of air, it hardens to form glucose monohydrate.

Coconut Sugar





1. What is the benefit of coconut sugar over normal white table sugar?

Coconut sugar is more diabetic-friendly because it has a lower Glycemic Index. It also has more nutrients and minerals than normal table sugar. 





2. How can you use Coconut Sugar?

You can replace white table sugar altogether in all forms of cooking and preparing drinks. Just substitute one teaspoon of white table sugar with one teaspoon of coconut sugar. 

MCT Oil





1. How does MCT Oil help with burning fat?

MCT fats are absorbed quicker and metabolised into instant energy which is used as a fuel for your organs and muscles. 





2. What are the suitable age to consume MCT Oil?

All ages except for children under 5. 





3. How can you consume MCT Oil?

You can add ¼ of a teaspoon into your favourite drink. 





4. Does MCT Oil carry bad side effects for patients with heart diseases?

No. But please do consult your doctors before consuming MCT Oil. 

Shipping FAQ





1. When will the order be shipped?

Within 24 hours of a working business day. 





2. What courier providers does OCOC use?

For the time being, we use J&T and Easy To Parcel. This can change from time to time. 





3. Does OCOC ship internationally?

No, we only ship locally (Malaysia). 





4. What are the shipping rates?

You can refer to the shipping rates here.





5. Does OCOC allow self-pickup?

No, we currently do not. 





6. Does OCOC do delivery everyday?

Yes except for fridays and public holidays. 

Refund FAQ





1. What products can be refunded?

Only products with physical defects that are bought directly through the website and have not past 7 days from the purchase date can be refunded. 





2. How long does the refund take to process?

It depends on the issue, but usually no later than 10 days. 





3. What is the process for a refund?

You can contact us through Whatsapp or call at 013 628 1828.

Account FAQ





1. How do I change my profile information?

After you have logged in. Click on the profile icon and then the account details button. Once you have made your changes, remember to press “Save changes”.





2. How do I check my order?

You will receive an email notification from OCOC regarding your order status. You can also check your order information if you go to your profile (once logged in) and click on orders. 

Payment FAQ





1. I’ve made a mistake with my online payment details. What should I do?

If the payment did not go through, you can try checking your bank details to see if all the information is correct and try again. If the issue is recurring, you can contact any of our staff. 





2. What payment methods are allowed?

Online payments via FPX and instant transfer.

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